1. Do I have to book my ticket online?
All visitors*, including those benefiting from free admission, must purchase a ticket for the time slot of their choice.
Reservations on billetterie.pinaultcollection.com are strongly recommended.
If there are still places available, time-stamped tickets can be purchased directly on-site, on the day of your visit, at the Information-Ticket Desk, but there is no guarantee of availability if all time slots have already been sold.
If you can no longer come on the time slot you have reserved, you can exchange your ticket. Please visit the category « Exchange Tickets » in your client account of our online ticket shop.
*Exceptions: direct access for Pinault Collection members, Super Cercle members after 4 p.m., journalists, members of the International Association of Art Critics, lecturers accredited by the Bourse de Commerce, people with disabilities and their chaperone, war veterans and their chaperone, holders of open tickets or a Laissez Passer, and Palazzo Grassi – Punta della Dogana members. Find out about free and reduced admission here.
2. What are the museum’s opening hours and days?
The Bourse de Commerce is open every day, except Tuesday, from 11 a.m. to 7 p.m. The Bourse de Commerce stays open longer on Fridays, until 9 p.m., as well as every first Saturday of the month with free night-time admission from 5 p.m. to 9 p.m, except during the “Museum in Motion” periods.
The museum is open on public holidays, with the exception of 1 May.
3. I have free entry. Do I still need to book a ticket?
Beneficiaries of free entry still need to book a ticket to access the Bourse de Commerce - Pinault Collection, with the exception of people with disabilities and their chaperones, war veterans and their chaperones, journalists, members of the International Association of Art Critics or members of the arts press union and lecturers accredited by the Bourse de Commerce. The former can directly access the museum upon presentation of the necessary documents.
The Bourse de Commerce - Pinault Collection offers free late-night opening every first Saturday of the month, from 5 p.m. to 9 p.m., except during the “Museum in Motion” periods.
Find out about free and reduced admission here.
4. Do you accept chèques-vacances (holiday vouchers)?
Yes, French holiday vouchers are accepted at the Bourse de Commerce – Pinault Collection for the purchase of tickets on-site.
5. Are all of the exhibitions accessible to visitors with disabilities?
Yes. All of our spaces open to the public, including exhibition spaces and cultural events are accessible to visitors with disabilities. For more information, have a look at our accessibility booklet.
6. Are strollers allowed in the exhibition spaces?
Yes. Strollers are allowed in all of the spaces open to the public at the Bourse de Commerce, including the exhibition galleries.
7. Is there a children’s space and activities suited to younger visitors?
Yes, the Mini Salon welcomes children accompanied by their parents. On weekends, this space provides younger visitors with a booklet and suitable resources to facilitate the discovery of the exhibitions on display. Workshops are also available to children. Learn more on our Children page.
8. Are dogs allowed?
The Bourse de Commerce – Pinault Collection accepts small dogs when they are kept in a bag. Naturally, guide dogs accompanying visually impaired visitors are also accepted.
9. How much time should I set aside for my visit?
A complete visit of the spaces open to the public and the exhibitions of the Bourse de Commerce - Pinault Collection takes approximately 90 minutes.
10. Can I exit the museum and come back later if I show my admission ticket?
11. Do you have audio guides? Are they free of charge?
To discover the exhibitions and architecture of the Bourse de Commerce, an easy-to-use online app is available on your smartphone, free of charge and without downloading, at visite.boursedecommerce.fr.
12. Does the museum have a cloakroom?
Key lockers are available in the Salon. Some of these lockers are equipped with USB ports so you can charge your electronic devices. For groups, lockers are available at the basement of the museum, next to the Auditorium.
13. Can I leave a suitcase in the cloakroom?
For security reasons, luggage and backpacks larger than 40 x 18 x 30 cm are not accepted inside the Bourse de Commerce. For information on nearby luggage-storage areas and lockers, click here.
14. Do you have a lost property section? What do I do if I’ve lost an item at the museum?
Lost property is kept at the Information – Ticket Desk of the Bourse de Commerce - Pinault Collection for a period of 1 month. After this timeframe, items are sent to the Central Office for Lost Property with the Prefecture of Police.
Official documents, bank cards and driving licenses are deposited after one week to the police station of the 4th arrondissement.
Before visiting our lost property section in person, you can contact us by phone on +33 (0)1 55 04 60 60 or send us an email at email@example.com.
15. Can I access the bookshop without an admission ticket?
An admission ticket is needed to access Les Editions Bookshop, located in the Bourse de Commerce building. However, it is possible to purchase Bourse de Commerce - Pinault Collection editions at www.bookshop.pinaultcollection.com.
16. How do I book and access the restaurant La Halle aux grains?
La Halle aux grains restaurant can be accessed directly from the entrance hall of the Bourse de Commerce, without an entry ticket. However, bookings are strongly recommended. Contact the restaurant on: +33 (0)1 82 71 71 60. For more information, visit www.lahalleauxgrains.bras.fr
17. Is there a cafeteria or fast food space in the Bourse de Commerce?
The Bourse de Commerce does not have a fast food area. La Halle aux grains restaurant is located on the 3rd floor and in addition to the lunch and dinner services, offers a sweet and savoury teatime menu from 3 p.m. to 7 p.m.
18. How can I access my customer account and personal data?
Simply identify yourself at the online ticket office, where you are redirected to your personal space allowing you to view your orders and modify your information and preferences. You can consult our data management policy here.
19. I haven’t received the ticket I bought online. What can I do?
First of all, make sure that you haven’t received a confirmation email in your “unwanted” messages (spam). Also check whether the account you used for payment has been debited. If this is the case and you still haven’t received anything, please send us an email (specifying the date of purchase, date of visit and the email address used for the reservation) at the following address: firstname.lastname@example.org. We will reply as quickly as possible.
20. Are the visiting conditions adapted to the current sanitary crisis (Covid-19)?
To protect your health and that of other visitors, we encourage the public to book tickets online, wear a mask, and respect physical distancing guidelines. We also recommend washing your hands regularly, respecting preventive measures and following the exhibition route.