Twenty FAQs

Public dans le bâtiment

Twenty FAQs

1. Do I have to book my ticket online?

Given the current pandemic, all visitors*, including those benefiting from free admission, must purchase a ticket for the time slot of their choice.

Reservations on billetterie.pinaultcollection.com are strongly recommended.

If there are still places available, time-stamped tickets can be purchased directly on-site, on the day of your visit, at the Information-Ticket Desk, but there is no guarantee of availability if all time slots have already been sold.

If you can no longer come on the time slot you have reserved, you can exchange your ticket. Please visit the category « Exchange Tickets » in your client account of our online ticket shop.

*Exceptions: direct access for Cercle Solo and Duo members, journalists, members of the International Association of Art Critics, lecturers accredited by the Bourse de Commerce, people with disabilities and their chaperone, war veterans and their chaperone, holders of open tickets or a Laissez Passer, and Palazzo Grassi members. Find out about free and reduced admission here.

 

2. What are the museum’s opening hours and days?



The Bourse de Commerce is open every day, except Tuesday, from 11 a.m. to 7 p.m. The Bourse de Commerce stays open longer on Fridays, until 9 p.m., as well as every first Saturday of the month with free night-time admission from 5 p.m. to 9 p.m.

The museum is open on public holidays, with the exception of 1 May.

 

3. I have free entry. Do I still need to book a ticket?


Beneficiaries of free entry still need to book a ticket to access the Bourse de Commerce - Pinault Collection, with the exception of people with disabilities and their chaperones, war veterans and their chaperones, journalists, members of the International Association of Art Critics or members of the arts press union and lecturers accredited by the Bourse de Commerce. The former can directly access the museum upon presentation of the necessary documents.

The Bourse de Commerce - Pinault Collection offers free late-night opening every first Saturday of the month, from 5 p.m. to 9 p.m.

Find out about free and reduced admission here.

 

4. Do you accept chèques-vacances (holiday vouchers)?


Yes, French holiday vouchers are accepted at the Bourse de Commerce – Pinault Collection for the purchase of tickets on-site.

 

5. Are all of the exhibitions accessible to visitors with disabilities?


Yes. All of our spaces open to the public, including exhibition spaces and cultural events are accessible to visitors with disabilities. For more information, have a look at our accessibility booklet.

 

6. Are strollers allowed in the exhibition spaces?


Yes. Strollers are allowed in all of the spaces open to the public at the Bourse de Commerce, including the exhibition galleries.

 

7. Is there a children’s space and activities suited to younger visitors?


Yes, the Children’s Lounge welcomes children accompanied by their parents. This mobile space provides younger visitors with a booklet and suitable resources to facilitate the discovery of the exhibitions on display. The public can access the space, free of charge, every Wednesday and at weekends, and daily during the school holidays from 2 p.m. to 6 p.m., subject to available places. Beginning in October 2021 and subject to the health and safety measures in vigour, workshops will also be offered to children during the holidays.

 

8. Are dogs allowed?


The Bourse de Commerce – Pinault Collection accepts small dogs when they are kept in a bag. Naturally, guide dogs accompanying visually impaired visitors are also accepted.

 

9. How much time should I set aside for my visit?


A complete visit of the spaces open to the public and the exhibitions of the Bourse de Commerce - Pinault Collection takes approximately 90 minutes.

 

10. Can I exit the museum and come back later if I show my admission ticket?


Any exit is final. For unlimited access to the Bourse de Commerce - Pinault Collection, we invite you to discover our membership packages.

 

11. Do you have audio guides? Are they free of charge?


To discover the exhibitions and architecture of the Bourse de Commerce, an easy-to-use online app is available on your smartphone, free of charge and without downloading, at visite.boursedecommerce.fr. We also provide visitors with power banks and headphones in the Reception area of the Salon.

 

12. Does the museum have a cloakroom?


Code lockers are available in the Salon. Some of these lockers are equipped with USB ports so you can charge your electronic devices.

 

13. Can I leave a suitcase in the cloakroom?


For security reasons, luggage and backpacks larger than 40 x 18 x 30 cm are not accepted inside the Bourse de Commerce. For information on nearby luggage-storage areas and lockers, click here.

 

14. Do you have a lost property section? What do I do if I’ve lost an item at the museum?


Lost property is kept at the Information – Ticket Desk of the Bourse de Commerce - Pinault Collection for a period of 3 months for items with a value of under 100 euros and for 1 year for items with a value of over 100 euros. After this timeframe, items are sent to the Central Office for Lost Property with the Prefecture of Police.

Official documents, bank cards and driving licenses are deposited after one week to the police station of the 4th arrondissement.

Before visiting our lost property section in person, you can contact us by phone on +33 (0)1 55 04 60 60 or send us an email at info.boursedecommerce@pinaultcollection.com.

 

15. Can I access the bookshop without an admission ticket?


An admission ticket is needed to access Les Editions Bookshop, located in the Bourse de Commerce building. However, it will be possible to purchase Bourse de Commerce - Pinault Collection editions at www.bookshop.pinaultcollection.com, which will be online on May 17th.

 

16. How do I book and access the restaurant La Halle aux grains?


Due to the current health situation, La Halle aux grains — restaurant-café is closed.

La Halle aux grains restaurant can be accessed directly from the entrance hall of the Bourse de Commerce, without an entry ticket. However, bookings are strongly recommended. Contact the restaurant on: +33 (0)1 82 71 71 60. For more information, visit www.lahalleauxgrains.bras.fr

 

17. Is there a cafeteria or fast food space in the Bourse de Commerce?


The Bourse de Commerce does not have a fast food area. La Halle aux grains restaurant is located on the 3rd floor and in addition to the lunch and dinner services, offers a sweet and savoury teatime menu from 3 p.m. to 7 p.m. Please note that the restaurant is currently closed.

 

18. How can I access my customer account and personal data?


Simply identify yourself at the online ticket office, where you are redirected to your personal space allowing you to view your orders and modify your information and preferences. You can consult our data management policy here.

 

19. I haven’t received the ticket I bought online. What can I do?


First of all, make sure that you haven’t received a confirmation email in your “unwanted” messages (spam). Also check whether the account you used for payment has been debited. If this is the case and you still haven’t received anything, please send us an email (specifying the date of purchase, date of visit and the email address used for the reservation) at the following address: billetterie@pinaultcollection.com. We will reply as quickly as possible.

 

20. Are the visiting conditions adapted to the current sanitary crisis (Covid-19)?

To protect your health and that of other visitors, we encourage the public to book tickets online, wear a mask, and respect physical distancing guidelines of at least one metre. We also recommend washing your hands regularly, respecting preventive measures and following the one-way exhibition route. Find the details of the steps taken to guarantee a safe and stress-free visit in our health and safety charter